Valve index repair after warranty. My warranty expired at the end of August.

Valve index repair after warranty "Fix drift valve index" or something. I never asked for a replacement, but Valve offered it to me even though I was out of my warranty period. All big brands with very flexible warranty and usually next day customer service. If your warranty has expired and you would like to keep using your Index Controller, we encourage you to work with the community as they may have already solved a problem similar to yours. 4. Steam Support Travis BIG NOTE: The Valve Index is a VERY FRAGILE device. When I got my Valve Index, (firsthand from Steam, from the 2nd wave when they were more readily available) it had obvious and deep twists in it and about a few months later I was experiencing visual artifacts as bad as the HMD cutting out completely whenever I turned physically or stepped on the cable. #3. Feb 16, 2022 · Valve will soon offer official replacement parts for its Index VR headset (and possibly other Index products like controllers and base stations) via DIY repair site iFixit. A few days ago I made a tiny scratch on the center of my index lens, essentially rendering it a blurry mess. All Discussions Artwork Videos News Guides Reviews and after warranty is gone, you are ♥♥♥♥♥♥. Lots of bad experiences with other companies putting me on a hamster wheel of bad q/a refurbished products. Is there any third party repair services others have tried and recommend? 1- I know you call this, but out you're literally asking for warranty support after the warranty. Caused colored pixels and flickering. They’re user serviceable so you usually have little more to do than unscrew something and replace it. Hydrocarbons , like butane , were often used in the past, but their flammable nature forced manufacturers to use fluorocarbons , source MBL. Search for them. Basically youll need to buy the sticks, and either replace them whole, or a small piece depending on your problem. Warranty is linked to steam account as far as how they look it up, but that doesn’t absolve Valve of their own warranty policy. That means that the RMA has been started about 114 days after my warranty has ended. There was also a case of Chinese dude deciding to just send his headset to repair rather than warranty due to costs sending. I have a friend with an older Vive, it isl out of warranty, and the headset stopped working two weeks ago. I opened a support ticket with Steam Support, and after trying various things to see if I could troubleshoot the problem myself at home (all of which failed), I received the following message: Valve Index VR Kit - CDN$ 1,384. But as someone who you can send your broken controller/headset and have it repaired on something better than "internet stranger" basis? I'm glad I have a two year warranty since I bought my Index before we officially left the EU as if I'd be quite mad if I only had a 1 year warranty and I was waiting over a month for a replacement. I wasn't even asking for a warranty replacement when I opened the ticket. if it takes an additional 6 months to get from your proxy to you because customs people suck My left index controller had a pretty significant stick drift issue after 8 months or so. In January they told me I needed warranty service. true. Yeah - I had something even worse than my current issue, with Scan UK a short while ago - motherboard went u/s after just over 2 years and they flat refused to do anything about it (BIOS kept wiping after every session) despite Asus telling me they have a 3 year warranty, anyway. Repair or Replacement Valve is much like Spider-Man in the Family Guy universe, where "everybody gets one". The valve customer support will help you if you are humble, honest, and friendly about the problem. True, after the warranty has run, the customer will have to pay for the part and/or the repair. Valve announced today Jul 2, 2019 · KIWI design USB Radiator Fans Accessories for Valve Index, Cooling Heat for VR Headset in The VR Game and Extends The Life of Valve Index $39. if you shipped through a proxy in the usa, your 1 year limited warranty starts immediately upon your proxy accepting the box shipped by valve. Audio is worse and you need a modmic wireless, but the headset has a huge almost 4x resolution boost and it works on wireless, not to mention its built like a tank and I'd be suprised if you ever break it. They warned me very heavily that this was the only time they will do this. All rights reserved. Contact support, even out of warranty they may still try to help. That said this isn't a gripe post, it's a what to do next. Not really super hard to do, but you do need some experience disassembling and soldering. Valve just might be nice guys though and take it back anyways if you give them a call. The repair is they would just solder on new thumbsticks. I have noticed white pixels popping up for an instant or two here and there, so I do worry my cable is on its way out now. You want bad customer service you're going to want to go with a different company. Dec 29, 2020 · Vive versions are not being released anymore, as Valve is responsible for producing all the base stations themselves and then selling them to partners. Valve made base station (current as of August 2021) Disassembly. Which is up in the air as to whether or not they will provide one. i have owned this setup for around 2 and 1/2 years and i had only one problem with the controllers. AFAIK extended warranties require both the manufacturer and the card company to participate in the offer, so if Valve says "no warranty extensions are provided [using any specific payment method]," it's not possible to extend your Index warranty. 3: the warranty period starts the moment the package from valve is delivered and is accepted by the addressee. I have replaced the wheels myself after about 7 years when the tread wore down, and the battery when that got a bit low on capacity May 19, 2021 · For example, imo, the Valve Index is a lesser product compared to something like the Quest 2. i requested a replacement. The replacement headset is sitting lovingly in my hands now. For like 2 weeks my index would show "glitter pixels?" All over the screen, especially noticable in dark places. Anyone know anywhere else I can send my controllers to get them fixed? I doubt Valve will replace another controller. The text if you're interested: Take the loop of elastic and bend it around the underside of the grip, then thread it between the cloth part and the outer tracking ring. I have been having some trouble with my second index controller again and have started the RMA proces for the 2nd time. In the end, Scan acceded but by then I'd bought a new one - which (anything except tricks that involve opening it because that invalidates the warranty on the new controllers) In most jurisdictions, including the US, it is not legal to void a warranty just because the device was opened. Especially since the base station red LED'd after using it 3-4 times and with a total VR playtime of less then 10 hours. No experience with Valve's RMA QA though. Valve Index. So if they don't sell the specific parts that break, you'll likely continue to get replacements, or they'll be liable for a lawsuit. RMA Process Link - https:// I bought my index when the tech was fairy new so (complete speculation) I feel like they have mercy on the older serial numbers. Now you've seen a first hand account :D The Valve warranty is one year globally but certain countries has legal rights that provides an extra layer of consumer protection, The 2 year legal guarantee provided by the EU is such a right but it doesn't replace the warranty and it doesn't offer the same level of service as the warranty does. Yes, it is a shame that our shiny toy breaks rather quickly but even the PS4 will drift after about 2 years of use. Last night the screens where so bad and the audio kepts popping so often that I finally took my headset off and (very) carefully ripped the cable connector out of the headset from behind the face gasket blew on them and stuck it back together. I've also seen a few people claim that Valve still make exception due to the Index's array of hardware issues and will replace broken hardware such as index controllers. 95 Subtotal CDN$ 1,319. First, try to beg valve for an RMA. After googling, I found several other users reported the same with the only recourse being warranty support. I would advice not picking any of the quick dry or non-plastic ones if you can. Most people usually get one or two out of warranty RMAs as a "goodwill gesture". Or, you can get full replacements in Steam. I like to have the options to change out the parts from my multi thousand dollars car even after the warranty runs out. About 1 month ago I contacted steam support about the left controller's thumbstick not functioning correctly. noticed my warranty was almost up so i contacted valve. Dec 19, 2019 · Steam support readily replaced my faulty Index Controller, after a short diagnostic exchange with them. I opened a support ticket with Steam Support, and after trying various things to see if I could troubleshoot the problem myself at home (all of which failed), I received the following message: If Valve doesn't have the infrastructure in place to make such a minor repair for us, what good is their warranty when it comes to any other problems that might pop up later? I don't have a soldering iron or any soldering experience, so I'll probably just take the controllers to a nearby electronics repair shop and have them do this. Noticed my 3rd warranty headset the plastic had changed (see below) this was Christmas 2020. Not sure how many options we’ll have for VR hardware in the future, but will think twice before buying from Valve again. But as mentioned before those other headsets dont seem to have as prominent hardware defects, meaning you are also less likely to be dealing with hardware support in the first place, this also explains why Valve is being so generous in the first place with their RMA's and as a counter point to that, there has been plenty of people being denied RMA's after warranty. I suggest you contact steam support and ask them yourself rather than listen to rumours. Apparently that link is now dead. This is non-negotiable. Super disappointed in the build quality given the premium price you pay for the kit. It was when we learned that the Index headset is not waterproofed against sweat. in practice, valve transfers the warranty. That 5 dead pixel policy is why I either buy my monitors from a company that has a zero dead pixel policy (like Dell on it's ultrasharp monitors) or buy used as the buyer is responsible for showing any potential defects. Nov 25, 2024 · © 2025 Valve Corporation. Discovering that it has a 1-year warranty and would like an extended warranty. 95 Total CDN$ 1,384. But I bet the people who defend Valve when I call out their shoddy quality control will pretend this isn't a common phenomenon destined to happen to all Index headsets with enough use 🙄 Unfortunately OP, your options are to either do some type of ghetto repair, or send it in for repair. I know there some credit cards that give an extended warranty, but don't know if it works for valve index. Provided the Hardware requires repair or replacement and such repair or replacement is covered by the Warranty or by your statutory rights under applicable laws, Valve will be responsible for the costs of shipping repaired or replacement Hardware back to you. But Valve sending out replacements for that part (the black plastic and metal 5mm assembly) would spare them from having to go through the full RMA/repair, but I'm guessing that it would be too risky to let users do the replacement themselves. But I don't think that's the bad part, what's bad is that Valve will not even repair it for you out of warranty and you can't go to a 3rd party repair shop because Valve will not sell ANY parts to others. So effectively Valve has a worse stance on right to repair than Apple. Valve will not repair the Index or accessories even if you wanted to pay out of warranty. Please take care of it like you would your phone or eyeglasses. I submitted a support ticket in December. If I'm playing a game that has relatively darktones, it's not as noticeable. I purchased index controllers upon their initial release (pre-ordered if I recall correctly), so they were far outside of their warranty period (and they told me so). I'm already waiting for my first RMA headset to arrive, and there's not long left on the warranty after that. Mar 12, 2022 · First, my Valve Index broke two months after the one-year warranty had expired. Accept their answers and politely suggest options you would consider as a customer. i think valve's is 90 days. So I was planning in purchasing the Valve Index. This really helped me out. Valve announced today Feb 16, 2022 · Valve will soon offer official replacement parts for its Index VR headset (and possibly other Index products like controllers and base stations) via DIY repair site iFixit. Controllers are a different story. Sadly, while the Index has huge reliability issues, it's also still the best experience available when it works. After troubleshooting Valve sent me an advanced replacement. I would not be mad at all if they would’ve refused it. Almost always ended up fixing the issue myself out of frustration after the 3rd failed product rotation. 1: read valve's warranty, too. Out of warranty just bypass the BMR ear speaker mount and wire into 3. Over the just shy 2 years I've had my index, initially they replaced the entire headset in early days. Or should I get the refurbished kit for cheaper? Also this has a 1 year warranty but idk how good gamestops warranty is 88 votes, 27 comments. I cannot find anything online about any repair services for the Index other than sending the device for an RMA. Launch day owner here. If you need help with a replacement part or a purchased accessory, go here for replacement, return or support options. 99 $ 39 . g. his "Section 1793. The hmd cable that can also fail every few months is a very close second. Valve does not make they joysticks themselves and instead sources them from other companies. I've heard of many people talking about 1 year limited warranty, but In the warranty page of the index it is written in big bold letters that nothing in that page applies to me since I live in QC. This sub encompasses everything from basic computer, phone & tablet repair, to also those delving into the board level repair and data recovery aspects as well. At which point Valve will most certainly not RMA your controller. The Valve Index is known for its high-end visuals and precision tracking, but this powerful headset is also prone to issues like sensor malfunctions and screen problems. No exceptional warranty support, no further diagnostic. Had multiple RMAs during 2year EU warranty - headsets, many many controllers, tethers, ear speakers. * valve's reply regarding cleaning the index † usually Common duster gases are 1,1-difluoroethane , 1,1,1-trifluoroethane , or 1,1,1,2-tetrafluoroethane . You have a few choices. Nothing. 5 years, x2 cable issues that needed replacement (im in the process of getting my 2nd one rn, and i had to fix the stick drift myself because im on a non supported region and the cost of doing a rma was excessive. Now since Valve doesn't offer out of warranty repair services the only option is to replace the entire headset so Assurant ended up approving me to purchase a replacement. Will report my findings on my replacement unit, so far steam support is a 10/10 for RMAing my unit WAY out of warranty but my feelings may change after I receive the replacement HMD This thread is archived Hi guys, I've been having drift issues on my left thumb stick for quite a while now, but it was never more than an annoyance until last night. Headset was replaced as it was a failure of the left audio routing inside the headset. They'd likely honour a replacement even out of warranty. feels really defeating tbh. Jul 20, 2019 · Valve Index Controllers. It is the full kit and has good reviews. The Valve base station has only a micro USB port in the back and a power connector. worked fine. Index HMD: Inside visor on left side, underneath face gasket. I am in the United States. while valve will usually take your word for it, sometimes they need to Mar 26, 2021 · Notice to all owners of index, check your headsets for cracks on the arms coming out of the headset, if still under warranty suggest poking steam if cracks exist. Multiple people reported this issue and there seems to be no solution other than RMA (I tried everything people suggested anyway, no luck). Do not buy the controllers until after the "safe" date and this community has confirmed Valves fix is legitimate. Index Base Station: On upper-right rear surface. Yesterday, the right eye display on my Index started displaying the infamous bright vertical stripes. That stuff really sticks plastic together, the plastic usually breaks before such a glued connection breaks, after proper hardening. I know valves warranty is extremely good so is it worth getting the kit from valve because of the quality control issues. PolyWatch doesn't work well on the Index headsets because Valve uses a coating on the lens. But at least the part will be available and the product will be returnable to useful service, thanks to Section 1793. Now that I have been burned once: never again. Since around October ish 2019 I've had 5 (+1 more when I false RMA'ed mine to get a part to a friend in a country that Valve don't ship too) cables and they all have a fault in the same place, but on the head strap part so nothing Im doing wrong other than being heavily used. The only question they askes was to confirm my address. Valve also didn't want to replace it, which fair enough, i was way out of warranty and had already RMA'd my headset twice. I’ve actually never had a failure of a part in 13 years of owning a Roomba. At least your Chevy Silverado is servicable (unless you did something really really dumb) and can likely be fixed with parts worth only a few hundred dollars, the Ive had mine for 1. 5mm behind face gasket. That's good that you had a good experience with the index, but many people clearly do not. I am going to compare the HTC Vive to the Index for a second (only because we have no examples yet of an after warranty RMA). Had the same issue a few months ago. I've now had to spend $880 on Index controllers and Index hmd cables alone in less than 2 years. This time I was told cross-shipping is not the standard policy and I need to ship it in first. The screw I am specifically referring to is shown in steps 8 and 14 of the headstrap replacement guide on ifixit ( Valve Index Headset Head Strap Replacement - iFixit Repair Guide) Archived post. What are good… Ive seen posts in the past about people having similar issues and Valve replacing up to 9 months out of warranty. Starts with 'FKL' or 'FKR'. The MFR can only refuse warranty for damage directly caused by your deliberate action. I’ve had to replace 2 left controllers already due to joystick drifting. So it's basically bricked. You reported the issue before your warranty expired. Valve has some of the best customer service I've ever experienced. Nope: Valve told me they have no options to help me, nor did they offer any additional troubleshooting steps. This happened because I had a dead speaker on my index, and when I went to replace my speaker with my new one from Valve, my lens protector slipped off and the back of the screw driver barely scratched the lens. No, Valve will not provide any support beyond the expiration. RMA Process Link - https:// Has been modified or repaired by anyone except a Valve-designated service center and the cause of the issue for which you seek service is the modification or repair, or damage caused by either; As I read this, you should be able to open it without voiding the warranty as long as you don't damage it in the process. Creating a new solid structure around the broken hinge pin from some sort of two part adhesive like this is risky though. Valve support confirmed that my issue is hardware related, and not a cable issue. i own htc vive headset and index controllers, my friend owns oculus quest. contact steam support maybe they'll give you a new one Reply reply Top 2% Rank by size 88K subscribers in the ValveIndex community. Assurant originally denied my claim but after going back and forth between Steam Support and Assurant a few times I was able to get Assurant to approve it. I was wondering if someone got their valve index to be replaced using a credit card extended warranty. While still in the warranty it is best to have them repair or replace it, and save the DIY stuff for after you're not covered anymore. And yes, generally when your product is out of warranty and you break it, you need buy new parts. Thirty-one (31) days beyond Customer's purchase date: If Customer cancels this Plan after thirty (30) days or if Customer cancels this Plan after a claim had been paid, subject to the LTO Arrangement provision above, We will refund the purchase price allocable to the remainder of the term of this Plan prorated on a monthly basis, or any portion Superglue seems to work, but this isn't a bad idea as the area could use more structure. Oct 3, 2024 · 3. They replaced a out of warranty controller for me that had been reduced to pieces. 2- I've had two RMA replacements since my warranty expired. Also posts where they were denied replacement by one representative, only to try again and get a replacement on the second try. when the warranty is over you don't have a warranty anymore, and valve isn't obligated to fix or replace your stuff. My Index no longer worked properly, and after a bit of back and forth for troubleshooting they concluded that my cable was defective. I'm sorry if this question has ever been answered before but curious if anyone has ever had a similar experience. This goes to show just how caring Valve is to their customers. Plus if it's like you said and it's valve own faulty design then I clearly am not in the wrong anyway. I just heard back from support and they declined replacement because it's out of warranty. So I made a support ticket and I was told that valve don't offer repair services on the Index anymore, so i'm kind of at a loss of what to do. But in the end, valve seemed to have skimped on a 50 cent standard part, there are probably a ton of potentionmeter based sticks around wich do not have this problem. Valve brand new warranty is only 1 year its probably 90 days or less for the refurb, Gamestop is actually the better option if you buy the 2 year $90 protection plan which this post makes it clear you did not, if you saw the video reviews of what could go wrong with the index before buying it then $90 is super cheap for 2 years. Like maybe they know certain ones are prone to failure. You can get individual Valve Index parts at IFIXIT for the headset, controllers, and basestations. Warranty is only 1 year in the US (2 years in the EU), so if your Index breaks after that, you’ll have to pay a pretty penny for new parts. . All trademarks are property of their respective owners in the US and other countries. 03 expressly applies both during and after the express warranty has run. Disconnect your base station from the power. My warranty expired at the end of August. Starts with 'AU'. Anyways, to all of you who are new to the index. I can't even That was the last product I purchased from Valve. Fortunately, there are services popping up on EBay for stick drift repair at reasonable prices, so I can finally start recommending the Index again. Finally after giving up and attempting to disassemble it (then failing because it's glued and my hot air blaster almost caught fire), I'm trying desperately to find a fix online. LigmaLlama. Thats pretty much how all consumer products are set up with respect to warranties. For discussion of the Valve Index. I still can't figure out how these YouTubers go through 3 or 4 of these within a years time frame, from 'jUsT PlAyInG gAmEs'. Can use output to drive BMR ear speakers directly with some light surgery (solder leads to speaker dr 1: missing footnote: while 850nm is invisible to human eyes, sometimes there a bit of spill into the deep red visible region, and/or ir activates the red cones a bit, and you see a deep, dim red. they don't have to, and in the usa they are not legally obligated to especially as they state this in The weak Index triggers are the #1 thing about the Index ecosystem that I don't like. Been good for about a year since. 95 Shipping Address CA Shipment Status: Shipped Shipped on Jun 18, 2020 - Tracking Number 9004***** Hello, OK, it looks like your purchases for Index Controllers are out of warranty, so a replacement isn't available. Here's a small snippet of the support request I created, as proof. Did you receive defective hardware from Valve recently? This is a quick tutorial on how to send your items back for a replacement. May 2, 2023 · Replacements under warranty are always great, just a shame when things break after warranty. In this case RMA. Conclusion Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before installing. The weak Index triggers are the #1 thing about the Index ecosystem that I don't like. Because after two years the Valve warranty expires, and there are no third party repair services other than Valve. The entirety of their effort felt like "What's your serial number?" Related Valve Index Virtual Reality headset Virtual reality Gaming forward back r/ifixit iFixit is a wiki-based site that teaches people how to fix almost anything, and they help thousands of people repair their devices every day. I've noticed a few people now complaining that Valve are refusing to replace broken Index hardware after their warranty has expired and are now left with an $1000 paperweight. So much so that it is distracting. my friend has owned oculus quest for 3 months. The Valve Index is Valve’s first solo entrance into the VR space, having teamed up with HTC previously to bring the Vive headset to market. It is primarily in the right eye. For example, California's Song-Beverly Consumer Warranty Act requires Valve make available components to repair the controllers, for several years. And steam support are generous as hell anyway. Jan 13, 2021 · I'm sorry, but we don't have any replacement parts for the controller available and we're unable to recommend a third party repair service. There is a way to mod a new headband on to headset Parts for Valve Index virtual reality headsets for DIY repair. Regardless I can’t help but fanboy and give valve all the credit in the world for replacing mine way out of warranty. Well thats certainly not the experience I'm having. The Index set is designed to be cross-compatible with the HTC Vive and HTC Vive Pro sets, with users being able to swap out the controllers or the headset and keep the rest of their existing kit. Our team can repair both hardware and connectivity issues for Valve Index users. PolyWatch just scuffs up this coating. Some tutorials online. Does anyone know anything about this? From Steam Support: *We don't currently offer repair services for Valve hardware. It seems inevitable that the Index will fail outside warranty sooner than most other headsets. Just put it together and played last night So, after asking for the serial number and the information about who and where it was shipped to, they said they will give me another when I send them the broken one. I'm new to the sub. A bit under 100 hours recorded in SteamVR, yet sadly, the headset is already out of warranty. this is not an accurate assessment of danger: the only way to be safe is to not have the laser hit your in a way it's beyond class 1 hence, beware opening the base stations, and screwing with the This Warranty applies, to the extent permitted by law, to any replacement Hardware for the remainder of the original Warranty Period or for ninety (90) days, whichever period is longer. If they won’t work with you after you tell them you want a refund or something, I believe you should be fine to issue a chargeback on that basis. There's not a lot of space around the hinge, so it could prevent re-assembly, prevent the hinge from working, or even cause it to break more easil Once you do that you can open as many support tickets as you want (dont need OP anymore for opening them after the first time) but any RMA labels will be sent to original purchasers email so they will need to forward them to you. REPAIR | Mobile Device Repair Whether you are a hobbyist or a tech sitting in the shop. the headset plastic was different from launch headset and 2nd warranty headset, a slightly different colour with higher glass fill (it feels stiffer and scratchy to your fingernail). I recently got dust underneath the lens of my valve index. Out of warranty same deal. That said, Valve has always been good about replacing things once, even after the warranty expires. $750 on Index controllers (2 pairs plus a right controller) and $130 on an Index hmd cable. :\ despite it being their faulty replacement steam will not offer any help due to warranty expiring. They sent me a new one for free, which solved the issue immediately. Warranty service in this case is not conducted by Valve, but by an authorized repair technician. 03. New comments cannot be posted and votes cannot be cast. I bought the index in late… I found a refurbished valve index kit from gamestop for $699. Starts with 'FB'. " Is there a place to send it off to get it repaired? As it's a year out of warranty. So, as long as you encounter the issue within 90 days of receiving the replacement, you can RMA the replacement even after the original warranty period expires. Now, after several more months the replacement has started to drift a bit. I had bookmarked an ebay page where someone was providing repair service for thumbstick drift. Just put it together and played last night But I don't think that's the bad part, what's bad is that Valve will not even repair it for you out of warranty and you can't go to a 3rd party repair shop because Valve will not sell ANY parts to others. I knew my warranty expired in June of 2020, but tried anyway. 00 Import Fee CDN$ 65. if I report a fault, next day new part is shipped out. This is a public compliment to Valve's support for the Index: they are absolutely world-class. Fortunately, Valve's been great about handling it even outside of warranty, and if they ever stop fixing it outside of warranty, people have determined the cause of the problem and it seems like it's pretty easy to do a DIY fix; rumor has it you can just carefully pry open the side 'compartments' on the stick and replace the spring with one Sadly, you messed up big time. At least your Chevy Silverado is servicable (unless you did something really really dumb) and can likely be fixed with parts worth only a few hundred dollars, the Just a random thought occured me, since i kinda see broken index threads almost every other day i wanted to ask around if its weird that my Index has been working perfectly (besides the cable) for almost 2y now? The only problems i had was a month after recieving it something inside the headset burned up and they replaced my whole headset. Tl;dr : My valve index headphones broke and it's out of warranty. I purchased another pair of knuckles and the right controller was immediately defective. But hey, it's christmas so I doubt I'll get a response just yet, so I'll see. One thing we can suggest is researching your local repair services that may be able to help. Sensor arrays, cables, and small parts all tested and guaranteed with fast shipping and easy returns. You broke your $1000 VR kit and need to replace a $10 part? Valve diagnostic was to make me waste $35 on a power supply which did nothing and that's it. usually if a device is replaced before but close to the end of a warranty period (or for a fee after the warranty runs out) the replacement has a nominal warranty of 30, 60, or 90 days, depending on what the warranty document says. Nothing special about Valvle other than the fact they do help people out above and beyond in many cases, even those out of warranty a month or two. however it did this right after warranty expired not even a month after just sitting in its storage location. Its broken on the headset end so valve can't repair it either. Personally I've had a very positive support experience with Valve. E. Buy ifixit repair, or bite the bullet and upgrade to a vive pro 2. I received my Index on September 09 2020. They also declined to repair it and in that same sentence provided me a link to the buy page for a new one. I bought my index when the tech was fairy new so (complete speculation) I feel like they have mercy on the older serial numbers. yes opening the controller will void the warranty. Apparently people are hemming and hawking a bit about how I repaired my basestations, so I'll just leave here that for the Index basestations or Lighthouse 2. Just a random thought occured me, since i kinda see broken index threads almost every other day i wanted to ask around if its weird that my Index has been working perfectly (besides the cable) for almost 2y now? The only problems i had was a month after recieving it something inside the headset burned up and they replaced my whole headset. Index Controller: Inside surface of sensor arm. Valve Index VR Kit - CDN$ 1,384. It's sort of what got me into component repair, really. After completing the firmware "repair" I couldn't get it to detect on my PC, and it had a faintly visible flashing green light on the inside. I'm getting close to 8 months with my index and I was curious about the warranty in my province. Thank you, Valve! Even after warranty, I reached out to support to buy an extended warranty or offer to pay for repairs and they covered an index cable. the replacment came. They replaced my Steam Link 2 years after they stopped even selling them. With valve, you report a fault, wait days for Steam Support to get back to you, then wait weeks for the RMA if it happens. As long as your controller is within the year warranty period, I highly recommend contacting Steam support first, rather than purchase a new Controller. Wait until there is official word from Valve that they acknowledge the issues, and that all controllers shipped after a certain date will be fixed, (Or very strong and consistent evidence from this community that the issues are gone). If you are not satisfied with your Valve Hardware ("Hardware") purchase, you can pursue a refund or request a replacement by initiating the RMA process. 99 Get it as soon as Thursday, Jan 9 Aug 15, 2024 · Try some basic troubleshooting, or ask our Valve Index Answers community for help. i got the replacement in 3 days no problem and then i sent them my buggy ones back 100% free. 0 basestations the mode button can be found behind the pinhole. that said, valve will usually honor the warranty, although it still is one year from rhe date it was delivered to the original purchaser, and you might need the original purchaser to tell vive they gave the index to you, as otherwise valve might think it's a stolen unit. HTC Vive – HTC Vive – HTC Vive Pro – HTC Vive Cosmos I've read online countless stories of excellent support, people getting replacements or service on the hardware from Valve, even after the warranty. It doesn't matter how long they take to tend to it, you're covered. I expect once the warranty period expires then the options are limited to manufacturer repair/replace. You could be eligible for 12 more months, of which if you can provide them proof that Valve cannot replace nor repair your item, your CC will reimburse you the money to buy a new one or something else. Without more info, I would guess the controllers are really old, or this is not the first time OP has contacted support. according to their warranty document, the warranty stays with the original owner and the remainder of it is only transferrable via gifting the index, not selling it. Valve gave me the “you’re out of warranty, tough luck,” treatment, so I’ll be giving this a go as well. Oct 19, 2020 It's under warranty I'm not paying 140€ after paying a headset a thousand lmao. After that, put the loop over the end of the tracking ring -- the part that juts out next to the charging port. And this is for a multitude of reasons: Index is tethered; Index is limited to one-room; Index requires recalibration to change rooms; Index requires recalibration for finger tracking (especially with multiple users) Index has more SDE and Glare than You are screwed because you didnt buy the 2 ywar protection plan. Mar 26, 2021 · I have an out of warranty Index with the right side of the headset band snapped. It was within warranty so Valve replaced it for free. My Index arrived with a cable that had to be RMA’d. It sounds strange that Valve wouldn't offer to repair their own product just because the warranty expired, the only difference would be that you have to pay for the repairs. I managed to successfully repair it using JB Weld Plastic Bonder (the 15min dry time one). So yeah, they have that 2 years warranty and no repair/diagnose condition after that. uahz ebrq lhlb twio zol cscus nlen kblgoj wbwhsag jqplyrc